How to solve the Apple mail Unable to verify account name or password issue
Updated: Mar 16
Have you been unable to verify account name or password, or changed your keychain password and had issues with Apple mail and services such as Linkedin, Google, Flickr, Vimeo? I have had this situation with my main email address and was getting error messages. I solved it with a fix that will save you time.
Changed your keychain password recently? It may have wiped your passwords in Internet accounts!
Recently I upgraded to High Sierra the Apple OSX released in August 2017 and all appeared to go well with the upgrade it certainly looks fresh. During the install a new security check came up, apparently you cannot have the same password for your Mac log-in and your iCloud log-in. I was not expecting this so didn't have my 1Password available on my iPhone to help generate a new one so I muddled through and thought I would change that again later. When I opened the Apple Mail app all my email accounts failed to connect. All were asking for the password. I have quite a few email addresses for different side projects and luckily I have the password all stored in 1password. However, none of the passwords would verify. I checked online webmail for a couple and the password worked just great so it wasn't that.
I got onto Apples very responsive and helpful help desk, who in turn asked me to do a safe restart and other things but nothing would change so they asked me to reinstall High Sierra. Several hours later (rural broadband…) I had the Mac back up and running and all seemed to be ok. I was able to get emails and life was back to happy.
That was until I shut down the Mac a few days later. On rebooting the Mac I was back to square one when the OSX asked me to reenter my password for Google services. I immediately checked Mail and sure enough none of the accounts were connecting same ‘Unable to verify account name or password' issue yet again.
This time I was not going to reinstall the OSX I'd had this issue years ago and had solved it then but could not remember what I did just remembered it was simple but not obvious. After a lot of trial and error, I found the solution and am writing it up as much for myself as for anyone else who runs into the same issue. here you go:
The process to recover your OSX Mac Mail and Internet Accounts from the ‘Unable to verify account name or password' issue.
Open your email account in system preferences
Choose the email account to verify
Note that your password field is blank
Fill in the password
Press Tab to move to the next field (Important!)
Enjoy your email life
Details on how to fix OSX when you are unable to verify account name or password in Apple Mail
Let's go through the process in more detail. It took me a while to sort this out but it is in fact very simple.
Open System Preferences and then Internet accounts.
You will have a list of your email accounts and other internet services on the left.
For account where you have your own server:
Click on your account and a few seconds later you get the popup asking for your password.
Press cancel here as nothing you enter will validate.
Once you have cancelled you will see the Mail account details:
Please note the password field is blank — enter your account’s password here and then press the tab button to move the focus out of the password field — the system will then check the account and password and if you have the correct password it will validate.
Do the same for each email account.
Easier than reinstalling OSX…
For accounts like Google mail, Facebook, Linkedin etc I deleted the account and created a new one.
So it looks like the Keychain Access is used to validate your password and because I had changed my login password, all the passwords stored for those accounts had been deleted. This is a very frustrating bug in OSX and I would have expected better from Apple but it may be an edge case that rarely happens and other factors may be at play with keychain keeping us secure.
And there is more...
From the amount of traffic and comments I have been having this might not be such a niche issue! Come on Apple!
13th February 2019 Update
Just had a comment from PaddyC stating that he found another solution as mine was not working for him — this may help others! Thank you PaddyC!
But, in the Mac Mail > Preferences > Accounts dialogue window, I found that there was no password in the Outgoing Mail Server section of both accounts (click on desired account then on Server Settings). Simply putting the password in here and clicking the save button got everything working properly again.
26 February 2021 Update
Michelle McClintock has left a message explaining how she was able to fix a similar issue. Worth checking if the other solutions do not work for you:
I went into iCloud Keychain. Searched for my email account. Right clicked and went for Get Info - then noticed there was some random password in there that I have never seen before. It wasn't my old password and it wasn't my new password. Deleted it. Added new password in Keychain. Re-opened mail.